Terms & Conditions
Effective Date: July 18, 2025
Welcome to Letters by Serina! By accessing or using our website located at www.lettersbyserina.com, you agree to comply with the following terms and conditions. If you do not agree with these terms, please refrain from using the site.
1. Products and Pricing
All products offered on the website are subject to availability. We strive to ensure that the details, descriptions, and prices of products are accurate; however, we cannot guarantee that all information is always free of errors. Prices are subject to change without notice. Any applicable taxes and shipping fees will be added to your total during checkout.
2. Payment and Checkout
We accept payments through Stripe, which allows you to pay with your credit card, Apple Pay, Google Pay, Cash App, and Link. Payments are securely processed during checkout, and you will receive an order confirmation email once your payment is successful.
By completing your purchase, you agree to provide accurate payment information and authorize us to charge the specified amount.
3. Shipping and Delivery
We process and ship orders using USPS Ground Advantage. Orders are typically processed within 3-5 business days. Shipping times may vary based on your location.
Domestic Shipping: We currently only ship to addresses within the United States.
International Shipping: We do not offer international shipping at this time.
Shipping Issues: We are not responsible for delays or damages caused by shipping carriers. If your order is lost or damaged during shipment, please contact us for assistance.
4. Returns and Refunds
We do not accept returns or offer refunds on any products. For more information, please refer to our Refund & Shipping Policy.
5. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
6. Intellectual Property
All content on this website, including text, images, logos, designs, and graphics, are the intellectual property of Letters by Serina and are protected by copyright laws. You may not copy, reproduce, distribute, or modify any content without our prior written consent.
7. User Conduct
By using our website, you agree to:
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Use the site for lawful purposes only.
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Not engage in any activity that may harm, disrupt, or interfere with the functionality of the website.
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Not impersonate others or submit fraudulent information during the checkout process.
8. Limitation of Liability
To the fullest extent permitted by law, Letters by Serina is not liable for any indirect, incidental, special, or consequential damages that arise from the use or inability to use the website or products purchased through it.
Letters by Serina is not responsible for any issues arising from third-party services, such as shipping providers or payment processors, that are used during transactions.
9. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any disputes that arise will be resolved in the courts in the Commonwealth of Massachusetts.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the website after such changes constitutes your acceptance of the revised terms.
11. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Letters by Serina
Email: hello[at]lettersbyserina[dot]com
Website: www.lettersbyserina.com